Real Ketones™ Refund Policy

We want you to be fully satisfied with your purchase of Kegenix™ or Real Ketones™.

If for any reason, you are not satisfied with your purchase, you may return the unused portion of your Kegenix™ or Real Ketones™. order within 14 days from your delivery date and you must apply for a Return Authorisation Number (RA) at info@kegenixaustralia.com.au for a full refund of the purchase price, excluding shipping.

Products are provided with a 100% satisfaction guarantee.

You may contact Kegenix™ or Real Ketones™ at info@kegenixaustralia.com.au or call us at 0450 700 496, anytime within 14 days of the original delivery date for 100% refund of the product purchase price (excluding any shipping and handling charges) and obtain shipping instructions to return any unused product.

Upon receipt of your return shipment, Kegenix™ or Real Ketones™ will cancel the original credit card authorization, or issue a full refund if you funds have already been collected, and shall only be paid on a one-time basis per household (as determined by the sole discretion of Kegenix™ or Real Ketones™ based on customer order data and IP address).

Here at Kegenix and Real Ketones™, your satisfaction is our main priority. That is why we offer a 14-day, money-back guarantee (shipping & handling will not be refunded).

This means you can try Kegenix™ or Real Ketones™, and if, for any reason, you are not 100% satisfied, simply return the unused portion within 14 days for a full refund of your product purchase.

Instructions for returning an item:

  1. Pack all unused Kegenix™ or Real Ketones™ packets or container(s) in a box (use the original package, if possible).
  2. Please include your order number, billing name and address with the return.
  3. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

For your protection, we recommend you use Australia Post. Ship the return package to:

Kegenix Australia
P.O.Box 593
Camden NSW 2570
Australia

Keep the Tracking Number to ensure your return is delivered to us.

You can expect a refund in the same form as your original payment within 30 days of our receipt of your returned product. Additionally, Kegenix™ or Real Ketones™ reserves the right to refuse a refund to anyone reasonably suspected by Kegenix™ or Real Ketones™ to have previously taken advantage of its satisfaction guarantee on multiple occasions.

We have no problem giving an unsatisfied customer their money back, just please do not take advantage of the guarantee.

Giving you a refund in accordance with the terms and restrictions that are set forth herein is the full and complete liability that Kegenix™ or Real Ketones™ has to you.

You agree that the length of the refund period we have underlined above (14 days) is acceptable, and you agree that the time of the refund period is reasonable.

You further agree to try the Kegenix™ or Real Ketones™ products during the initial 14 day period following your product order as a material consideration required by Kegenix™ or Real Ketones™ as part of the purchase price.

You further warrant that you will make a determination during the initial 14 day period if the product is as described and to decide whether you wish to keep the product.

If you do not notify Kegenix™ or Real Ketones™ during the refund period in the manner described in this agreement, and you agree that if Kegenix™ or Real Ketones™ does not hear from you via our easy to use email and toll-free phone services, that we assume you have fully accepted our terms of our offer, complete and final acceptance of the terms of Kegenix™ or Real Ketones™ and you will have no further right of redress or refund for any reason.

Partial Refunds

In the event a product is returned within the 14 days, but more than 30% of the product has been consumed or not returned, we reserve the right to issue a partial refund versus a full refund. By placing an order on our website, you agree that the products ordered will be used only in a lawful manner.

If you’re living in locations that require custom duties and/or VAT taxes to be collected you understand that, unless custom duties and/or VAT taxes are collected at the point of sale by Kegenix™ or Real Ketones™ you remain entirely responsible for payment of any/all custom duties and taxes at the time the product is delivered pursuant to your instructions.

If, for any reason, the freight or courier account of Kegenix™ or Real Ketones™ is charged for custom duties and/or VAT taxes, in lieu of you paying these fees directly, then you hereby authorize Kegenix™ or Real Ketones™ to bill your credit card for said charges or for the return of goods if they are refused at the point of destination.

If ordering outside the Australia – ensure your order complies with local laws and that it is legal for import. By placing an order on our site from anywhere outside of the Australia, the customer bears all responsibility for duties, taxes and potential shipping delay issues. These fees, if any, are not subject to refund.

The claims made on this site have not been evaluated by the Australian Food and Drug Administration. The products and information offered are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or information on or in any product label or packaging. You should consult with a health care professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.

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