Privacy Policy 2018-06-02T21:44:01+00:00

OUR PRIVACY POLICY


Like most websites, the Real Ketones™ collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Real Ketones™ purpose in collecting non-personally identifying information is to better understand how its visitors use its website.
Real Ketones™ also collects potentially personally identifying information like Internet Protocol (IP) addresses. Real Ketones™ does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.

Gathering of Personally Identifying Information
Certain visitors to Real Ketones™ websites choose to interact with Real Ketones™ in ways that require Real Ketones™ to gather personally-identifying information. The amount and type of information that Real Ketones™ gathers depends on the nature of the interaction. For example, we ask visitors who submit online inquiries provide a username and email address.

Those who engage in transactions with Real Ketones™ – by purchasing a box of Real Ketones™ for example – are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Real Ketones™ collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Real Ketones™. Real Ketones™ does not disclose personally identifying information other than as described below. And visitors can always refuse to supply personally identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Protection of Certain Personally-Identifying Information
Real Ketones™ discloses possible personally-identifying and personally-identifying information only to those of its employees, affiliated organizations and contractors that (i) need to know that information in order to process it on the behalf of Real Ketones™, or to service its websites, and also have agreed not to disclose it to others. Some of those employees, affiliated organizations, and contractors may be located outside of your home country; by using Real Ketones™’s websites, you consent to sending them such information. Real Ketones™ will not sell or rent possible personally identifying and personally-identifying information to others. Other than to its employees, contractors and affiliated organizations, as described above, Real Ketones™ discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when Real Ketones™ believes in good faith that disclosure is reasonably necessary to protect the property or rights of Real Ketones™, third parties or the public at large.

If you are a registered user of a Real Ketones™ website and have sent us your address or email address, Real Ketones™ may from time to time send you an email to tell you about new ideas, products, or features, ask for your opinion, or just inform you about our latest endeavors. We use our websites and emails for this purpose, for informational purposes. If you send us a request by mail or email, we reserve the right to display it in order to better clarify or respond to your request, or to help others with similar issues, problems, or requests. Real Ketones™ takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

We do not store your credit card information on our servers. Secure payment processing is provided by WooCommerce Inc. and PayPal Inc. Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, Network Merchants, Inc., keeps this information encrypted and secure on your behalf. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to periodic company news, updates, and/or related product or service information, etc.

Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Real Ketones™ uses cookies to help Real Ketones™ identify and track visitors, their usage of Real Ketones™ website, and their website access preferences. Real Ketones™ visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Real Ketones™ websites, with the drawback that certain features of Real Ketones™ websites may not function properly without the aid of cookies.

Privacy Policy Changes
Real Ketones™ may change its Privacy Policy from time to time, and in the sole discretion of Real Ketones™. Real Ketones™ encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change, and if this is anything major, we will let you know. We will highlight the changes at the top of our page.

RETURN POLICY


We want you to be fully satisfied with your purchase of Kegenix™.
If for any reason, you are not satisfied with your purchase, you may return the unused portion of your Kegenix™ order within 14 days from your delivery date and you must apply for a Return Authorisation Number (RA) at info@kegenixaustralia.com.au for a full refund of the purchase price, excluding shipping.
Products are provided with a 100% satisfaction guarantee.
You may contact Kegenix™ at info@kegenixaustralia.com.au or call us at 0450 700 496, anytime within 14 days of the original delivery date for 100% refund of the product purchase price (excluding any shipping and handling charges) and obtain shipping instructions to return any unused product.
Upon receipt of your return shipment, Kegenix™ will cancel the original credit card authorization, or issue a full refund if you funds have already been collected, and shall only be paid on a one-time basis per household (as determined by the sole discretion of Kegenix™ based on customer order data and IP address).

Here at Kegenix, your satisfaction is our main priority. That is why we offer a 14-day, money-back guarantee (shipping & handling will not be refunded).
This means you can try Kegenix™, and if, for any reason, you are not 100% satisfied, simply return the unused portion within 14 days for a full refund of your product purchase.

Instructions for returning an item:
Pack all unused Kegenix™ packets or container(s) in a box (use the original package, if possible).
Please include your order number, billing name and address with the return.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
For your protection, we recommend you use Australia Post. Ship the return package to:

Kegenix Australia
P.O.Box 593
Camden NSW 2570
Australia

Keep the Tracking Number to ensure your return is delivered to us.
You can expect a refund in the same form as your original payment within 30 days of our receipt of your returned product.
Additionally, Kegenix™ reserves the right to refuse a refund to anyone reasonably suspected by Kegenix™ to have previously taken advantage of its satisfaction guarantee on multiple occasions.
We have no problem giving an unsatisfied customer their money back, just please do not take advantage of the guarantee.
Giving you a refund in accordance with the terms and restrictions that are set forth herein is the full and complete liability that Kegenix™ has to you.
You agree that the length of the refund period we have underlined above (14 days) is acceptable, and you agree that the time of the refund period is reasonable.
You further agree to try the Kegenix™ product during the initial 14 day period following your product order as a material consideration required by Kegenix™ as part of the purchase price.
You further warrant that you will make a determination during the initial 14 day period if the product is as described and to decide whether you wish to keep the product.
If you do not notify Kegenix™ during the refund period in the manner described in this agreement, and you agree that if Kegenix™ does not hear from you via our easy to use email and toll-free phone services, that we assume you have fully accepted our terms of our offer, complete and final acceptance of the terms of Kegenix™ and you will have no further right of redress or refund for any reason.

Partial Refunds
In the event a product is returned within the 14 days, but more than 30% of the product has been consumed or not returned, we reserve the right to issue a partial refund versus a full refund.
By placing an order on our website, you agree that the products ordered will be used only in a lawful manner.
If you’re living in locations that require custom duties and/or VAT taxes to be collected you understand that, unless custom duties and/or VAT taxes are collected at the point of sale by Kegenix™ you remain entirely responsible for payment of any/all custom duties and taxes at the time the product is delivered pursuant to your instructions.
If, for any reason, the freight or courier account of Kegenix™ is charged for custom duties and/or VAT taxes, in lieu of you paying these fees directly, then you hereby authorize Kegenix™ to bill your credit card for said charges or for the return of goods if they are refused at the point of destination.
If ordering outside the United States – ensure your order complies with local laws and that it is legal for import.
By placing an order on our site from anywhere outside of the United States, the customer bears all responsibility for duties, taxes and potential shipping delay issues. These fees, if any, are not subject to refund.

The claims made on this site have not been evaluated by the United States Food and Drug Administration. The products and information offered are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or information on or in any product label or packaging. You should consult with a health care professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.

TERMS AND CONDITIONS


Terms of Purchase
When you place an order on this website you are agreeing to our terms and conditions. Please read the terms and conditions carefully. It is our intent to treat our customers fairly.

Health Disclaimer
Any statements on this site or any materials or supplements distributed or sold by Kegenix have not been evaluated by the Food and Drug Administration. Kegenix is not a drug. This product is not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, or have a history of heart conditions, high blood pressure, or think you may be a chance that you are pregnant, please consult your physician before using any of our products. The results on all products are not typical and not everyone will experience the same results. Trademark Disclaimer Kegenix® is a registered trademark of Real Ketones LLC.

Terms and Conditions
Kegenix™ is sold on Realketonesaustralia.com.au or Kegenixaustralia.com.au, and RealKetones LLC is the parent company DBA (doing business as) Kegenix™.

Warranty and Guarantee
In addition to the other disclaimer of warranties and limitation of liability set forth herein, the Kegenix™ is sold as a product intended to be approved of by its customers, we do not warranty or guarantee that the product will have the same results for everyone. Kegenix™ product is being sold to you “as is”. However, without waiving any rights and defenses as described herein, in the event that the Kegenix™ product is deemed to be unsatisfactory to the customer, then the sole and exclusive remedy available to you is to accept a replacement of Kegenix™ in the same order format. The period of time within which you must submit a report by email detailing in what way you are not satisfied with our Kegenix™ product, and requesting that a replacement product be shipped or requesting a refund is 14 days from the date of the initial placement of the order that you are not satisfied with. During this initial 14 day period, you may request and will receive a refund for any reason. During this initial 14 day period, you may request a replacement product in lieu of a refund which request may be granted by Kegenix™, but Kegenix™ is only obligated to give you back your purchase price. If the sales or promotional material conflict with this “as is” warranty, then the sales and promotional material are herewith incorporated and shall be controlling. However, in no case, shall the warranty period be construed to be longer than the refund period. Specific claims about the performance of Kegenix™ and disclaimers regarding results of use of Kegenix™ If claims about results from using Kegenix™ were read or listened to by you, you understand and acknowledge that sometimes a product such as Kegenix™ works better or differently for persons who made the claims than may be your experience. As such claims may be true for the persons who made the claims, including Kegenix™ or its customers. If you are purchasing and/or using Kegenix™ as a product that was promoted for a particular purpose and if the promotional materials make claims about the results from the use of this product, you hereby warrant and agree that there exists some probability that the product will not deliver those same results to any particular person and that the refund of the purchase price (subject to the return of the product to Kegenix™) as was mentioned before makes you whole, and no other monies are available to you. Where this disclaimer and claims made in sales and promotional materials describing details pertaining to Kegenix™ conflict with your satisfaction of the product the Terms of Use and Purchase Agreement shall be controlling except, and unless, Kegenix™ really misled you or if such construction would cause material inequity. The burden of proof lies with you, to substantiate any deliberate deception allegedly committed by Kegenix™ that, in specific way or ways , made you purchase Kegenix™ on one or more occasions. You accept the obligation to reimburse Kegenix™, and its attorneys, for all court costs, investigation costs, attorney fees, and all litigation-related costs in the event you brings suit against Kegenix™ and you do not prevail in court or at arbitration. We make no guarantees or warranties about the Kegenix™ product and you warrant that you have a clear understanding that your sole and only course of action is to try Kegenix™ product within the extent of the refund period, and if you is not satisfied prior to expiration of the refund period set forth herein, then to properly request a refund from Kegenix™ in the manner set forth herein and subject to other relevant terms and conditions. You, again, warrant that you have a clear understanding and agreement that in any event, for any reason, no matter the amount of damages claimed, as a material part of the consideration for purchase of this Kegenix™ product, the maximum amount of liability shall be the purchase price of the Kegenix™ product. Unauthorized use use of any material contained on the Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. We reserve the right to prosecute infringers of copyrights and trademarked material.

Trademarks
The trademarks, service marks and logos (“Trademarks”) used and displayed on the Site are either registered or unregistered Trademarks of Kegenix™ or its affiliate(s) or used under license. Nothing on the Site shall be construed as granting, by implication, estoppel, or otherwise any license or right to use any Trademark displayed on the Site without the prior written consent of the Trademark owner. The name Kegenix™ or any of the Trademarks may not be used in any way including in any advertising or publicity pertaining to distribution of materials on the Site without the prior written consent of Kegenix™.

Site User Conduct
You must be 18 years of age or older to access our Site. As a user of the Site, you agree that in connection with your use of the Site and the content you will not: Upload, post, e-mail, or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, pornographic, libelous, invade anyone’s privacy, hateful, or racially, ethnically, or otherwise illegal or objectionable; or falsely state or otherwise misrepresent your affiliation with a entity or person; Conduct yourself in an offensive, indecent, or vulgar manner while using our Site or service; Use the Site for any unlawful purpose; Email, upload, post or send content that you do not have a right to send or transmit under any law or under contractual or fiduciary relationships (such as confidential information, learned or disclosed as part of employment relationships or under non-disclosure agreements); Post, email, or upload or send content or information that infringes any trademark, patent, trade secret, copyright, or other intellectual property right of any party; Email, post, or upload, or send or transmit any unsolicited or unauthorized advertising, “spam”, “promotional materials” “chain letters,” “ponzi schemes,” or any form of solicitation whatsoever; Email, post, or upload, or otherwise transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; Disrupt our Site, or interfere with our Site and its services, the content, our servers, or not obey procedures, policies, regulations, or the works of networks connected to the Site, the services, and/or the content, the terms of which are contained in these guidelines and on the Site; Violate applicable local, state, national, or international law, whether intentionally or unintentionally.

Termination
Kegenix™ reserves the right to terminate your access to the Site or any of its products or services if it determines that you do not comply with these Terms of Use; provide false, inaccurate, or incomplete information during our registration process; engage in any conduct that would otherwise harm any of rights or interests in its Site, products, services, or other property; or for any or no reason whatsoever without prior notice to you. Upon termination, you must cease use of Kegenix™ Site and destroy all materials obtained from such site and all copies thereof, whether made under the terms of these Terms of Use or otherwise.

User Submissions
By posting any information on our Site, you grant us a nonexclusive, royalty-free, worldwide, perpetual license to display, use, reproduce, or modify the information you send us, and we appreciate your feedback!

Disclaimer of Warranty
The materials and products contained and sold through the site are provided “as is” and without warranties of any kind either express or implied. to the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or other violations of rights. we assume no liability or responsibility for any errors or omissions in the content of the site, that defects will be corrected, or that any Kegenix™ site or the servers that make such materials available are free of viruses or other harmful components; any failures, delays, malfunctions, or interruptions in the delivery of any content contained on the site; any losses or damages arising from the use of the content provided on the sites; or any conduct by users of the site, either online or offline. we do not warrant or make any representations regarding the use or the results of the use of the products or materials on any Kegenix™ site in terms of their correctness, accuracy, reliability, or otherwise. you assume the entire cost of all necessary servicing, repair, or correction.

Limitation of Liability
Under no circumstances, including, but not limited to, negligence, shall Kegenix™, its officers, managers, members, employees, attorneys or agents be liable (jointly or severally) for any direct, indirect, special, incidental or consequential damages of any kind, including, but not limited to, use of the products offered by Kegenix™, loss of use, data, or profit, on any theory of liability, arising out of or in connection with the use or the inability to use the products offered by Kegenix™ or the materials on the site, even if kegenix™ or any Kegenix™ representative has been advised of the possibility of such damages. some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. if any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest extent permitted by applicable law.

Links
The Site may provide links to other World Wide Web sites or resources. Kegenix™ has not reviewed these sites and is not responsible for the accuracy, content, privacy policies or availability of information found on sites that link to or from any Kegenix™ Site. We cannot ensure that you will be satisfied with any products or services that you purchase from a third-party site that links to or from any Kegenix™ Sites or third-party content on our sites. We do not endorse any of the merchandise, nor have we taken any steps to confirm the accuracy or reliability of any of the information contained in such third-party sites or content. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party, and you hereby irrevocably waive any claim against Kegenix™ with respect to such sites and third-party content. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. Neither Kegenix™ nor its affiliates, employees, managers, members, officers, attorneys or agents shall be liable for any damages, including but not limited to direct, indirect, incidental, consequential, or punitive damages arising out of your use of third-party material or third-party sites that are linked to this Site. No link to the Site may be framed to the extent that such frame contains any sponsorship, advertising, or other commercial text or graphics. All links to the Site must be to www.Kegenixaustralia.com.au . Deep linking to internal pages of this Site is expressly prohibited without prior written consent from Kegenix™.

Indemnity
You agree to defend, indemnify, and hold harmless Kegenix™, its officers, directors, employees, and agents, from and against any claims, actions, or demands, including, but not limited to, reasonable legal and accounting fees, alleging or resulting from your use of the Site or your breach of these Terms of Use. Kegenix™ shall provide notice to you promptly of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit, or proceeding.

Choice of Law
You agree that any issue or dispute arising out of or in connection with your use of our Site, intellectual property, the Terms of Use, or any matter concerning Kegenix™ shall be governed by the laws of Australia. You agree that any such issue or dispute shall be brought exclusively in the federal or state courts located in the State of NSW If any provision of the Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms of Use, which shall remain in full force and effect. By using the Site, you agree to comply with all applicable laws and regulations, including, without limitation, those of Australia. The material provided on the Site is protected by law including, but not limited to, United States copyright and trademark law and international treaties. NSW makes no representation that materials contained in the Site are appropriate or available for use in other locations and access to them from territories where their contents are illegal is prohibited. Those who choose to access the Site, or purchase or use Kegenix™ in or from other locations outside Australia do so at their own initiative and are responsible for compliance with applicable local laws.

Copyright and Trademark Notices
All content on this website is copyright © 2018 Kegenix™ is a trademark of Real Ketones LLC

KETO AUST PTY LTD
ABN 75 625 056 037

Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Kegenix™ uses cookies to help Kegenix™ identify and track visitors, their usage of Kegenix™ website, and their website access preferences. Kegenix™ visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Kegenix™ websites, with the drawback that certain features of Kegenix™ websites may not function properly without the aid of cookies. Privacy Policy Changes, Kegenix™ may change its Privacy Policy from time to time, and in the sole discretion of Kegenix™. Kegenix™ encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change, and if this is anything major, we will let you know. We will highlight the changes at the top of our page.

PATENTS


We are always innovating and researching new ways to use our technology for good. Below is a list of licensed patents:
US Patent US 9138420 B2
Compositions and methods for producing elevated and sustained ketosis

Here at Kegenix, your satisfaction is our main priority. That is why we offer a 14-day, money-back guarantee!

BECOME A KEGENIX AMBASSADOR OR JUST LEAVE A FEEDBACK

Our ambassador department will contact you directly

Kegenix Australia by RealKetones
Phone: 0450 700 496
info@kegenixaustralia.com.au